Most managers accept that employers benefit from a diverse workforce, but the notion can be hard to prove or quantify, especially when it comes to measuring how diversity affects a firms. Managing diversity is a key component of effective people management in the workplace black enterprise 2001. Cox media group diversity council summit introduction cox media group cmg is an integrated broadcasting, publishing, direct marketing and. Best practice diversity case studies royal society. Using the url or doi link below will ensure access to this page indefinitely. Is workforce diversity related to organization performance. Jan 20, 2017 to present a case study research on employee engagement amongst a culturally diverse workforce and how the latter influences the former. This exploratory paper will present the theoretical foundation that this study is based upon. To recognize cultural diversity that influences knowledge sharing in an organization raj maham iqra university, islamabad, pakistan. The moral argument is weighty enough, but the financial impact as proven by multiple studies makes this a nobrainer. Case study, diversity and equality and examples human. This interpretive case study focused on the question, what has an organization done to address.
A 21 st century diversity imperative boston college. Business case for diversity with inclusion there are few who would argue against positive coworker relationships and respect for the individual dignity as being helpful in. Stephen butler, cochair of the businesshigher education forum, believes diversity is an invaluable competitive asset robinson 2002. Most importantly, the business case the why needs to be delivered using the language that has the most resonance to. Moriom ferdousi abstract diversity and diversity management in multicultural workforce is increasingly becoming an important issue for the business in the era of globalization. Pak sweets, managing a diverse workforce bowen li background and.
Contribution of diverse workforce towards organization 1 as a. The purpose of the study is to encompass the dimensions of diversity management in a practical company. Next, they must cr itique the hrm directors diversity action plan. To recognize cultural diversity that influences knowledge. Business case for diversity with inclusion there are few who would argue against positive coworker relationships and respect for the individual dignity as being helpful in developing a positive workplace environment. How has the ontario public service approached diversity management.
Benefits and challenges of workplace diversity management. A diverse workforce signals an attractive work environment for talent. In 1935, almost 30 years before the equal pay act guaranteed pay equality between the sexes, then ibm president thomas watson promised women equal pay for equal work. While we are pleased with what we have done this is a work in progress. While the advantages of taskrelevant diversity education, experience, and. The purpose of this chapter is to introduce the reader to the study of cultural diversity management at a workplace. Manage successfully in todays diverse workplace by. The impact of workplace diversity on organisations core. Building diverse and inclusive organizational culturebest. Qualitative data was obtained through depth interviews with sixteen of the twentyeight managers, and a workforce survey. We take care of patients mental health better than staff. Cherishing a diverse workforce a case study emma allen may 15th 2019. Evaluate diversity and multiculturalism as a source of sustainable competitive advantage and identify the benefits of diversity for organizations. Read the case study pdf fdm only 17% of it professionals in the uk are women.
The business case for diversity management acca global. Effects of workplace diversity management on organizational. The study concluded that, age diversity is a very crucial resource for firms that intend to. Browse case study, diversity and equality and examples content selected by the human resources today community. In selecting organisations for inclusion in the research, the sector, size, country of origin and diversity sophistication level were taken into account. My study has taken into account the business practices in the contemporary world that includes. Diversity and equality talent acquisition diversity case study 52. Literature survey this study tries to assess the impact of workforce diversity on productivity. Managing workplace diversity in an organization my. The case for establishing a truly diverse workforce, at all organizational levels, grows more compelling each year. Dec 07, 2017 increasing age diversity in the workplace case study solution. In a globalizing economy companies recognized potential benefits of a multicultural workforce and tried to create more inclusive work environments. This case focuses on the illustration and application of hrm workplace diversity management concepts.
Many of us know intuitively that diversity is good for business. The study is conducted to explore how companies manage workforce diversity and its consequences to the companys existence as well as examine how companies deal with challenges that comes with employees from diverse cultural backgrounds. Methodology the information in this report is based on the results of a survey and oneonone interviews conducted by forbes nsights. Benefits, challenges, and the required managerial tools 2 advantages. A diverse workforce with established customer relationships is an example of such a difficult to imitate resource. In this paper, the problem of workforce turnover is examined in the context of three case study companies two chinese and one singaporean, all being outsource suppliers of manufactured products. Vice president workforce effectiveness and diversity. If you read nothing else on promoting diversity and realizing its benefits, read these 10 articles. Oct 15, 2011 diversity and diversity management in multicultural workforce is increasingly becoming an important issue for the business in the era of globalization. Many organizations are proud to display their espoused values like respect, teamwork. Multiple voices lead to new ideas, new services, and new products, and encourage outofthe box thinking. Diversity delivers a distinct competitive advantage.
This paper focuses not only on these issues but also examines the benefits of a more agediverse workforce and a competitive advantage. Specific objectives the specific objectives of the study are. Student selfadministered case study learning objectives. Ibm has been a pioneer in valuing and appreciating its diverse workforce. Today, legacy is a nonprofit corporation that operates six hospitals in the portland, oregon, metropolitan area, has more than 50 clinics and employs over 9,700 individuals. The subject matter of this paper is workplace diversity.
As the argument goes, an organization with a diverse workforce performs better than one with homogenous employees. To explore the ways in which strategic hr may enable an organisation to benefit from a diverse workforce through employee engagement. Cultural diversity affects the performance of an organization and various conflicts can arise due to misunderstandings among the culturally diverse workforce. Pak sweets, managing a diverse workforce bowen li background and introduction. The objectives of this study were to establish the benefits of work place diversity management and to determine challenges of diversity management at the consultative group on international agricultural research centres in kenya. For example, in a factory productivity might be measured based on the number of hours it takes to produce a good, while in the service sector productivity might be measured based on the revenue generated by an employee divided by hisher salary. Student selfadministered case study importance of diversity. Case study series united nations system staff college. In management theory and business practice the dealing with a diverse workforce has played a leading role in recent years.
The study is conducted to explore how companies manage workforce diversity and its consequences to the companys existence as well as examine how companies deal with challenges that comes. Global diversity and inclusion fostering innovation. Discuss about case study solution of increasing age diversity in the workplace. The basic concept of managing diversity accepts that the workforce consists of a diverse population of people.
The study concluded that, age diversity is a very crucial resource for firms that intend to have sustainable workforce. It identifies 12 separate change management principles and practices that are being deployed by one or more of the case study organisations. Shiekh farrukh niaz started pat sweets in 1984, which originally produced popcorn with multiple flavors. In selecting organisations for inclusion in the research, the sector, size, country of origin. The value of ethnic diversity in the teaching profession. How mobilizing a diverse workforce can drive business performance 03 complexity, competition, and change in the global business and talent landscape are creating new challenges for businesses and their leaders. A diverse and multicultural workforce can deliver sustainable competitive advantage because it is difficult to. Operating in one of the worlds most diverse jurisdictions, the ontario public service is committed to promoting diversity to create a workforce that reflects the region it services. It borrows from literature on reasons and the various challenges that could arise both directly and indirectly in managing diversity. In order to achieve her goals, francoise must now design and implement a workforce diversity action plan. The diversity business case now needs to be adapted to meet the core business needs of your organization, and ideally, be integrated into the strategic plan.
These new challenges, in turn, require new approaches to business and talent figure 1. After 30 years of development, pat sweets has become quite successful in the local area, and developed from a small room with two machines and few employees to a company with fully functional factory. The business case for diversity is now overwhelming. As the argument goes, an organization with a diverse workforce performs better. In numerous studies, research has shown that employees in prodiversity regions, like the u. To address a critical need of workforce diversity in the hospitality industry, this study discusses the followingfivecriticalquestions. The purpose of this study is therefore to contribute to the current field of crosscultural. Effects of workplace diversity management on organizational effectiveness. In this case study, students will first discuss the advantages of a diverse workforce and the steps in diversity management. The case of ibm when you are a company that operates in over 170 countries with a workforce of over 398,000 employees, understanding and managing diversity effectively is not optionalit is a key business priority.
The study sought to establish effects of workforce diversity management on the organizational effectiveness selected branches of kenya commercial bank limited. In 2014, the ceo ceo and holder of pak sweets was stressed over variety problems in his company. Individuals may be from different countries, religions, races, genders, or have other. In this case study, students will first discuss the advantages of a diverse workforce and. To achieve these objectives, the study used a questionnaire and an interview guide to collect primary.
Academic journal article south asian journal of management. The escalation of commitment is based on ego in many cases. A diverse workforce is one that includes employees from a variety of backgrounds. So much so, that it has been recognised for six years as one of canadas top diversity employers. Specifically, the study sought to establish the extent of demographic diversity, extent of socialcultural diversity, the management of diversity at the bank. We have analysed hps diversity inclusion model and its own way of managing diversity in multicultural workforce. Diversity and diversity management in multicultural workforce is increasingly becoming an important issue for the business in the era of globalization. What is meant by diversity and should organizations seek to be diverse. Here are some of the factors that are creating change in even the most diversitypassive companies the ability to manage within the framework of a diverse workplace today is rapidly becoming. The impact of workforce diversity on organizational.
Companies no longer view diversity and inclusion efforts as separate from. A diverse and inclusive workforce is necessary to drive innovation, foster creativity, and guide business strategies. Being intentional about diversity 1 p a g e organization legacy health was formed in 1989 when several major hospitals and health care organizations merged. The effectiveness of an organization can be measured in different. Read the case study pdf ibm the girls outreach programme girls consistently outperform boys in it related subjects at school yet they rarely continue with these studies or choose careers in technology. Diversity also refers to any other kind of difference between one or more employee of an organization like educational background difference, economical status difference, and geographical area difference etc. Increasing age diversity in the workplace case study solution. Diversity in the workforce journal of education and human.
It affects the productivity and efficiency of the workforce in general. The country as a whole has become more diverse in terms of population. The united states as a case study historically, american workplace has been a bastion of male dominance. This means that as todays children enter the workforce, they will do so with a dramatically more diverse and integrated cohort. The chapter will begin with presenting the background, and move on to the problem formulation and purpose of the study. Managing diversity at ibm managing diversity for success.